This is a beginner-friendly English conversation where an office worker calls a client to confirm order details. It uses simple daily-use English, polite expressions, and practical workplace phrases. Perfect for learners who want to improve English speaking skills and practice real-life office communication.
Nina – A new office assistant who is learning how to speak politely with clients.
Mr. Harris – A client who recently placed an order with Nina’s company.
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1. Am I speaking with… — A polite way to confirm the person on the call.
Example 1: Am I speaking with Mr. Sharma regarding the order?
Example 2: Hello, am I speaking with the manager of your store?
2. Go ahead — Means “please continue.”
Example 1: Sure, go ahead and tell me the details.
Example 2: You can go ahead with the instructions.
3. Confirm the details — To check information again to be sure.
Example 1: I would like to confirm the details of my order.
Example 2: Could you confirm the details before we proceed?
4. Delivery scheduled — Planned date and time for delivery.
Example 1: The delivery is scheduled for tomorrow morning.
Example 2: Can you tell me when the delivery is scheduled?
5. Could you please confirm — A polite request to check something.
Example 1: Could you please confirm the address for delivery?
Example 2: Please, could you confirm the payment method?
6. Assembled — To put parts together (like furniture).
Example 1: The desk will be delivered fully assembled.
Example 2: Do you provide assembled chairs or unassembled ones?
7. Invoice — A bill or payment document.
Example 1: I received the invoice for my purchase today.
Example 2: Could you send me a copy of the invoice?
8. Printed copy — Paper version of a document.
Example 1: Please provide a printed copy of the contract.
Example 2: I need the printed copy for my records.
9. Appreciate that — Another way to say “thank you.”
Example 1: I really appreciate that you helped me with the order.
Example 2: Thank you, I appreciate that!
10. Made it very clear — Means you explained it in a simple way.
Example 1: You made it very clear how I should proceed.
Example 2: The manager made it very clear what the client wants.
| Base sentence | Alternative expression | Real-Life example sentence |
|---|---|---|
| Please go ahead | Feel free | Feel free to start your presentation. |
| Go for it | Go for it! Share your idea with the team. | |
| Proceed | Proceed with the plan as discussed. | |
| Start now | Start now if you are ready. | |
| Carry on | Carry on with the discussion. | |
| Take the lead | You can take the lead on this task. | |
| Continue | Continue with the next step without hesitation. | |
| I believe | I think | I think this approach will work best. |
| I am confident | I am confident you will succeed. | |
| In my opinion | In my opinion, this is the right choice. | |
| I trust | I trust that everything will be fine. | |
| It seems to me | It seems to me that we need more time. | |
| I’m convinced | I’m convinced this is the best solution. | |
| I feel | I feel this idea will work perfectly. | |
| I really appreciate | Thank you so much | Thank you so much for helping me today. |
| I am grateful | I am grateful for your support. | |
| Many thanks | Many thanks for your kind assistance. | |
| I truly value | I truly value your advice. | |
| Much obliged | Much obliged for your guidance. | |
| Thanks a lot | Thanks a lot for your time. | |
| Thanks, I appreciate it | Thanks, I appreciate it very much. |