Rohan visits a hospital because he has been feeling unwell for a few days. He approaches the reception desk to get details about doctor availability, appointment process, and payment. The receptionist guides him step by step in a polite and professional way. The conversation feels real, simple, and engaging—perfect for English learners.
Characters & Situation
Rohan – A young man in his 20s, polite, slightly worried about his health.
Receptionist (Ms. Anita) – Calm, professional, speaks clearly, and helpful with patient queries.
Hello, good morning. I need to see a doctor today.
Ms. Anita
Good morning! Don’t worry, I’ll help you out.
Rohan
I’ve been feeling weak and dizzy for the past three days.
Ms. Anita
Since you mentioned stomach issues, I suggest you meet our general physician first.
Rohan
Could you please tell me which doctor I should consult?
Ms. Anita
After examination, if needed, the doctor may refer you to a specialist.
Rohan
I think it might be related to my stomach, but I’m not sure.
Ms. Anita
Yes, you need to book an appointment, but I can schedule it right now for you.
Rohan
Do I need to book an appointment in advance, or can I meet the doctor directly?
Ms. Anita
The doctor is available today between 11:00 AM and 2:00 PM.
Rohan
Also, how long will I have to wait before my turn comes?
Ms. Anita
The waiting time is usually 20–25 minutes depending on the number of patients.
Rohan
Is there any consultation fee I need to pay at the counter?
Ms. Anita
The consultation fee is $3, and you can pay here at the reception desk.
Rohan
Can I make the payment online, or do I need to pay in cash?
Ms. Anita
We accept both online payments and cash, whichever is convenient for you.
Rohan
Will I get a printed receipt for the payment?
Ms. Anita
Yes, you will receive both a printed receipt and an SMS confirmation.
Rohan
Thank you so much for your help, you made the process really simple.
Ms. Anita
Please take a seat in the waiting area, and we’ll call your name when it’s your turn.
Useful english phrases with meanings and examples
1) Feeling under the weather → Feeling sick or unwell
Example 1: I’m feeling under the weather today, so I might skip class.
Example 2: She stayed home because she was feeling under the weather.
2) Consult a doctor → To take advice or treatment from a doctor
Example 1: You should consult a doctor if your cough gets worse.
Example 2: He consulted a doctor about his back pain.
3) Book an appointment → Fix a time to meet a doctor
Example 1: I want to book an appointment for tomorrow morning.
Example 2: She booked an appointment with an eye specialist.
4) Waiting time → The time you need to wait before meeting someone
Example 1: The waiting time today is shorter than usual.
Example 2: There was a long waiting time at the clinic yesterday.
5) Consultation fee → The charge you pay to meet a doctor
Example 1: The consultation fee must be paid before entering the doctor’s room.
Example 2: Their consultation fee is quite affordable.
6) Payment confirmation → Proof that payment has been made
Example 1: You will receive a payment confirmation by text.
Example 2: Show the payment confirmation at the counter when asked.
7) Reception desk → The front desk of a hospital or office
Example 1: Please report to the reception desk when you arrive.
Example 2: The reception desk will guide you to the correct room.
8) General physician → A doctor for common health problems
Example 1: A general physician can treat fever, cold, or mild infections.
Example 2: He is visiting a general physician for a regular check-up.
9) Refer to a specialist → Sending a patient to an expert doctor
Example 1: The dentist referred me to a specialist for further tests.
Example 2: If your symptoms stay the same, they may refer you to a specialist.
10) Take a seat → A polite way to ask someone to sit down
Example 1: Please take a seat while we prepare your documents.
Example 2: The nurse asked me to take a seat in the waiting area.